Support
Frequently asked questions
The products
Are these prompt packs?+
No. A prompt covers a fraction of one stage. These systems cover concept, pre-production, capture, AI transformation, continuity, edit, sound, color and delivery, with the templates required to run each stage.
What exactly do I receive?+
PDF manuals and working sheets, CSV templates for logs and matrices, and DOCX documents where something is designed to be edited and sent to a client. Each product page lists its full file manifest.
Are the AI recipes tied to a specific tool?+
No. Recipes are model-neutral and described by intent — input, control, strength, motion handling, output target — plus translation notes so they survive model releases and tool switches.
Do I need to already know how to edit?+
Basic familiarity with any editor helps. The edit, sound and color modules teach structure and technique rather than one application's menus.
Gear and workflow
Can I do this with a phone?+
Yes. Every capture module includes a phone track covering frame rate, shutter, profile, exposure protection, movement and clean plates.
How long does a first project take?+
A 15 second build following the free starter typically takes an afternoon. A full short film using the Cinematic AI Filmmaker System is usually a few days of planning, one shoot day and a week of iteration.
Do these work for client work?+
Yes. The license permits unlimited personal, creator and paid client output. Treatment and delivery documents in the Music Video Director Kit are written to be client-facing.
Purchase, delivery and support
How is delivery handled?+
Digital delivery to your OddFrame account after checkout. Paid files sit in private storage and are served through short-lived signed links after an entitlement check — never a public URL.
Do I get updates?+
Yes. Each product is versioned and owners get subsequent versions of what they bought at no additional cost.
What's your refund policy?+
Digital products are non-refundable once downloaded. If a file is corrupt, incomplete or not what the product page described, contact us and we will fix it or refund it.
Can I upgrade from a single system to the library?+
Yes. Contact us with your order reference and we will credit what you have already paid against the Complete Production Library.
Can I share the files with my team?+
The license covers one purchaser. Redistribution, resale, sharing and sublicensing of the product files are prohibited. For studio or team use, contact us.
Still unanswered? Ask us directly — we reply to every message.
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